Support FAQs

• How can I contact customer support?

  We’re here to help! You can reach our customer support team through the following channels:

  Email: Send your inquiries to support@ubpet.com, and we’ll respond as soon as possible.

  Live Chat : Get instant assistance via the live chat feature on our official online store.
  Social Media : Connect with us on our social platforms for updates and support:
  Instagram : ubpet.life
  YouTube : UBPET Life
  Facebook : UBPET Life

  Feel free to contact us anytime—we’re happy to assist!

• What are your business hours?

  Our customer support team is available: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8).
  We are closed on weekends and public holidays. For urgent inquiries outside business hours, please email us at support@ubhome.com, and we’ll respond as soon as we reopen.
  Thank you for your understanding!

• What payment methods do you accept?

  We accept the following payment methods for your convenience: Credit/Debit Cards ; VISA ; Mastercard ; American Express (AMEX) ; Discover
  
  Installment Payments: Klarna (in the US, enjoy 4-installment interest-free payments)
  
  Additional Options: PayPal (if applicable) ; Bank Transfer (upon request)
  
  If you have any questions about payments, feel free to contact our support team at support@ubpet.com
  
  Note: Accepted payment methods may vary depending on your region