At UBPet, we make warranty claims effortless—especially for customers who purchase through our official online store. Just provide your order details or proof of purchase, and we’ll handle the rest. No complicated forms, no runaround.
This standard warranty covers all products sold through authorized retailers and our official store, so you can shop with confidence.
Have your order receipt ready? Send it to support@ubpet.com, and our team will confirm your warranty right away.
| Category | Warranty Period |
|---|---|
| C31, C41, F21 | 1 year |
Note: Consumables included with the product are not covered under warranty. This warranty provides additional protections beyond those required by local consumer laws. Specific terms and duration may vary by country/region.
Quality Warranty Coverage
For purchases from UBPet Official Stores & Authorized Resellers:
- Covers manufacturing defects from purchase date
- Valid only in original country of purchase*
- Replacement items inherit remaining warranty or 3 months (whichever is longer)
How to Claim (Official Store Customers)
Step 1: Gather Proof of Purchase
• Order confirmation (online purchases) or
• Dated receipt/invoice with product details
Step 2: Document the Issue
• Serial number + photos/video of defect
• Troubleshooting steps attempted
Step 3: Submit Claim
• Online portal priority for official store buyers
• May require return for inspection
Not Covered Under Warranty
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products