Terms & Conditions

Last Updated: [OCT] [22], 2025

Effective Date: [OCT] [22], 2025

These Terms and Conditions ("this Agreement") govern your access to and use of the UBPET website (https://www.ubpet.com/,) and all related products, services, and features offered through the website (collectively, "the Services"), which are provided and operated by UBTECH Robotics Corp Ltd. (referred to herein as "we," "us," "our," and/or "UBTECH"). For proper use of the Services, please read carefully and fully understand this Agreement herein before your use, especially the Disclaimers, Limitation of Liabilities, Privacy Policy, Governing Law and Dispute Resolution and other sections which may have been highlighted in bold or in capital letters for your attention.

I. Acceptance of this Agreement

By clicking on the “sign in” or “submit” button and/or accessing or using the Site, you agree to comply with and be bound by this Agreement.

In order to improve your user experience or enhance services safety performance, we will continue to work hard to develop new features, and provide you in a timely manner with updates (including but not limited to version upgrades, modifications, and functional perfection) or repairs. We reserves the right, at its sole discretion, to change, modify, add or remove portions of this Agreement, at any time.You are responsible for regularly checking for any changes to these Terms and Conditions. If you continue to access or use the UBHOME and its Services, you will be deemed as you having read and agreed to be bound by the updated Agreement. If you do not accept the updated Agreement, please stop using the Services.

II. Eligibility

Our products, websites and services are primarily aimed at adults.If you are under the age of 18 (or the age considered as an "adult" in the jurisdiction where you use our Services), you must get permission from a parent or legal guardian to create an account on UBPET and use the Services，and that parent or legal guardian must agree to the terms of this Agreement. If you do not know whether you have reached the age,or do not understand this section, please do not create an account until you have asked your parent or legal guardian for help.

By creating a UBPET account and using the Services, you represent and warrant that: (1) you can legally enter into a binding contract under the laws of your home country; (2) you are legally permitted to use UBPET by the laws of your home country; (3) you will comply with this Agreement and all applicable local, state, national and international laws, rules and regulations.

III. Your Account

Certain features or services offered on or through the Services may require you to create an account. You can create a UBPET account by providing your email address and enter code. It is important to noted that, you must provide accurate and up-to-date information while you create your account. For more information regarding the information we collect from you and how we use it, please check out our Privacy Policy.

You are entirely responsible for maintaining the confidentiality of the information you hold for your account, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

We may terminate your access to the Services at any time, in our sole discretion, without cause or notice, or if we believe you have breached these Terms. You may terminate your account at any time, for any reason, by contacting us as described in the “Contact Us” section below.

If we finds or receives a report from others that you have failed to comply with any of terms of this Agreement, or if activities occur on your account which, in our sole discretion, would or might cause damage to or impair the Services or infringe or violate any third party rights, or violate any applicable laws or regulations, UBTECH shall have the right at any time without notice to disable your user account at any time, to delete and shield relevant content, to suspend or terminate your use of the corresponding UBPET account or all of the Services and to investigate legal responsibility and take other measures.

You are able to delete your UBPET account if you would like to stop using our Services. Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information you have added.

IV. License to Use Service

Subject to your compliance with this Agreement, UBTECH grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and make use of the UBPET  Services for your personal, non-commercial purposes.

This license does not include, and you must not:

• Use the Services for any commercial purpose or in any manner that competes with our business without our prior written consent.

• Engage in any illegal, fraudulent, or harmful conduct using our Services.

• Copy, modify, create derivative works of, decompile, reverse engineer, or attempt to extract the source code of the Services.

• Use any automated systems (e.g., robots, spiders) to access, scrape, or monitor the Services for any purpose without our prior written permission, except for standard search engine indexing.

• Interfere with or disrupt the integrity or performance of the Services.

• Remove any copyright, trademark, or other proprietary notices contained in the Services.

Unless otherwise stated, we and/or our licensors own the intellectual property rights in the Services and material on the Services, and all rights not expressly granted in this Agreement are reserved by UBTECH.

This license terminates automatically upon any breach of this Agreement by you or upon the termination of your user account.

V. Copyright and Ownership

All of the content featured or displayed on the Services, including without limitation text, graphics, photographs, images, videos, and illustrations (“Content”), is owned by UBTECH, its licensors, vendors, and/or its Content providers. All elements of the Services, including without limitation the general design and the Content, are protected by trade dress, copyright, moral rights, trademark, and other laws relating to intellectual property rights. The Services may only be used for the intended purpose for which such Web Site and Services are being made available. Except as may be otherwise indicated in specific documents within the the Services, you are authorized to view, play, print, and download documents, and videos found on our Services for personal, informational, and noncommercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Services. Except as authorized under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the Services. The Services, its Content, and all related rights shall remain the exclusive property of UBTECH or its licensors unless otherwise expressly agreed. You will not remove any copyright, trademark, or other proprietary notices from material found on the Services.

The intellectual property rights of the commercial, technical and operational data uploaded by you while using our Services are owned by you. We will not use it for any purpose other than ordering, nor will we share or disclose it without your written permission.

The intellectual property rights in any form of information content(such as customer reviews, customer inquiries and articles on various topics) published and uploaded by you while using our Services are owned by you (or as otherwise agreed between the third-party content provider and you). The information content includes text, images, comments (including images, text forms, etc.) videos, audio, software, and performances, etc. However, for the purpose of enterprise publicity and product promotion, you acknowledge that your publication and uploading of such information is deemed to be a non-exclusive, perpetual and irrevocable grant to us of all legal rights and interests in relation to such information, including all intellectual property rights, portrait rights, user ID names, etc.: i.e. you agree that we have the right to store, use, copy, revise, edit, publish, display, distribute, promote, translate, disseminate your above information content, adapt it into derivative works, and incorporate the above information into other works in known or hereafter developed forms, media or technologies. You agree that we may sublicense the above intellectual property rights. We have the rights and interests of the subject of litigation, and have the right to collect evidence and file a lawsuit against a third party for infringement in our own name.

If there are any infringement of your intellectual property rights on the Site and related Services, you can notify us by submitting relevant materials in accordance with our Intellectual Property Policy on websites, and we will promptly handle your feedback in strict accordance with the procedures in the Intellectual Property Policy, and take necessary measures (deletion, blocking, disconnection of links or restriction of the use of functions, etc.) to deal with it when necessary. If you find any violation of UBPET, you can also report to us through the above-mentioned means, and we will also deal with your feedback in a timely manner.

VI. Prices

We makes every effort to provide current and accurate information relating to the products and prices, but does not guarantee the currency or accuracy of any such information. We are not responsible for pricing, typographical, or other errors in any offer by the site and UBTECH reserves the right to cancel any orders arising from such errors.

VII. Payment

We offer the following payment methods:

Credit / Debit Card: Credit cards accepted include major credit cards, and major bank debit cards including MasterCard, VISA, Maestro, Discover, and American Express. Klarna

Third-party payment platform including PayPal, Apple Pay, Google Pay: You will need to sign up for a payment platform user account to pay using these. The third-party payment platfor may also allow you to check out and make payments as a Guest.

BNPL:Prepaid Wire Transfer: we accept installment payments by Klarna, but this may incur relatively high handling fees. You can choose based on your own situation.

VIII. Delivery and Refund

We will ship your goods within a commercially reasonable period to the address specified in your order. Customer acknowledges that delivery dates provided by the site are estimates only and that we will not be liable for failure to deliver on such dates. However, UBTECH will make reasonable efforts to ensure that your ordered products are shipped and delivered by the estimated delivery date.

The customer is responsible for ensuring that the delivery address he has given is both correct and complete. Any additional transport costs resulting from incorrect address details will be charged to the customer.

In terms of delivery FCA, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods.

For more information about our shipping and refund regulations, please read our separately formulated shipping policy and refund policy on websites.

IX. Privacy Policy

When you are using the Services, we need to collect personal data to provide you the Services. We pay great attention to the protection of your personal data and has made the UBPET Privacy Policy, which states the detailed information of the way we collect, use, store, transfer, and disclose your personal informtion. You may refer to the details of the Privacy Policy, which forms an integral part of this Agreement. By using the Services, you agree to be bound by the terms of this Agreement and its Privacy Policy, and we will protect your privacy in accordance with this Privacy Policy.

X. Updates of this Agreement

In order to better provide you with relevant Services and to guarantee the security of the Site, we may update the Services from time to time (including but not limited to modification, upgrades, partial function disabling, function strengthen, new services development, replacement and function improvement). In case of such updates, we will notify you in an appropriate manner (including but not limited to system notifications, site messages, announcements, etc.).

XI. Services Provided by Third Parties

In order to facilitate your use of the Services may use third-party services, and the results of such use and access are provided by the third party (including but not limited to the Services and contents provided by the third party that you jump to through the Services). In addition to the terms of this Agreement, you shall comply with the user agreements of third parties in using services provided by third parties on the device. UBTECH cannot guarantee the security, accuracy and validity of the Services and contents provided by third parties and other uncertain risks, and you shall solely bear relevant risks and responsibilities arising therefrom.

You understand and agree that UBTECH disclaims all express or implied warranties with respect to the security, accuracy and validity of the Services and contents provided by third parties and other uncertain risks. Any dispute between you and the above third-party services providers shall be settled by you and such third party with you taking relevant responsibilities, if any.

XII. Termination and Breach of Contract

We have the right to judge whether your behavior complies with the terms of this Agreement. If you are deemed to have violated relevant laws and regulations or fail to comply with any Terms of Use of this Agreement or related rules, based on the severity of your violation, UBTECH and its licensors shall have the right to delete the content in violation, to limit, to suspend or to terminate your use of the Services without notice, and to take other measures that UBTECH considers appropriate. And you will be held liable for your incompliance behavior. Once it is terminated, you must stop using the Site and its Services.

XIII. Indemnification

You will indemnify, release and hold harmless UBTECH, its parent, subsidiaries and affiliates, and all officers, directors, agents and employees thereof, and any party acting on UBTECH’s behalf, from and against any and all third party claims, actions, liabilities, losses, damages, judgments, costs and expenses, including reasonable attorneys’ fees (collectively, "Claims") arising out of (i) any use of the Services or products appearing on the Services by you or by any person that you allow is not in accordance with the terms of this Agreement; (ii) any breach of this Agreement by you or by any person that you allow to use the Services; or (iii) any violation of any laws, regulations or the rights of any third party by you or by any person that you allow to use the Services or products appearing on the Services.

XIV. Disclaimer

To the maximum extent permitted by law, the services are provided “as is” and “as available” without any warranties or guarantees of any kind or nature, either express, implied or statutory, including, but not limited to, any (if any) implied warranties, duties or conditions of merchantability, of fitness for a particular purpose, of accuracy or completeness of responses, of results, of workmanlike effort, of lack of viruses, and of lack of negligence, all with regard to the Services.

The Services does not contain any malicious code designed to destroy your device data or to obtain your privacy information. We will also do our utmost to ensure the safe, prompt, effective, accurate, reliable and continuous operation of The Services and services, but with the limitation of the existing technology, The Services and related services may be affected by various unstable factors, UBTECH makes no warranties or representations that the Services is compatible with all software and hardware systems, or is error-free, can operate without interruption or that any errors in the Services or related services can be corrected. In case of circumstances such as incompatibility or software malfunction, please contact us for technical support. If the compatibility problem cannot be solved, you can delete The Services. Within the maximum scope permitted by applicable laws, we are exempt from any of your losses caused herein.

XV. Limitation of Liability

In no event shall we be liable to you or to any third party for any indirect, incidental, special, consequential, punitive or exemplary damages (including without limitation lost profits, lost savings, or loss of business opportunity) arising out of or relating to any product, even if UBTECH has been advised of the possibility of such damages. Subject to the foregoing, in no event shall the liability of us relating in any way to any product exceed the purchase price for the product, regardless of the legal theory asserted for such liability, whether in contract, tort, warranty or otherwise. You acknowledge that the amounts payable for the products are based in part on these limitations, and you further agree that these limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

XVI. Governing Laws and Dispute Resolution

Governing Laws. The execution, performance, interpretation, modification and disputes settlement of this Agreement shall be governed by the laws of Hong Kong, excluding its conflict-of-law provisions. You agree that this Agreement is signed in Hong Kong.

Arbitration. Any dispute or controversy between you and UBTCH based on this Agreement shall be first settled through friendly negotiation. If no settlement can be reached through friendly negotiation, you unconditionally consent and agree that any claim, dispute or controversy (whether in contract, tort or otherwise) you may have against any UBTECH entity, the directors, agents, and employees of any UBTECH entity arising out of, relating to, or connected in any way with the Services, shall be submitted to Hong Kong International Arbitration Center (HKIAC) for settlement before one (1) arbitrator in accordance with the rules of HKIAC. The arbitration shall take place in Hong Kong, and the arbitration proceedings and all pleadings and written evidence shall be in the English language, and judgment upon the award rendered by the arbitrators may be entered in any court having jurisdiction thereof. You will only be permitted to pursue claims against UBTECH on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding.

XVII. General Terms

Heading. The headings of all terms of this Agreement are for reference purpose only, have no actual meanings themselves, and shall not be used as a basis for interpreting the meanings of this Agreement.

Severability. If any term or provision of this Agreement is held to be invalid or unenforceable by any judicial or administrative authority for any reasons, such determination shall not affect the validity of enforceability of the remaining terms and provisions of the Agreement hereof, and the remaining provisions of this Agreement shall remain in full effect and shall be construed in accordance with its terms.

Languages. If this Agreement is made in English and other languages. In case of any discrepancy, the English version hereof shall prevail.

No Waiver. The failure of UBTECH to enforce at any time any of the provisions of the Services, or the failure by UBTECH to require at any time performance by you of any of the provisions of the Services, shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect the right of UBTECH to enforce such provision thereafter. The express waiver by UBTECH of any provision, condition or requirement of the Services shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

Entire Agreement. This Agreement constitutes the entire agreement between you and UBTECH governing your use of the Services and supersedes any prior agreements between you and UBTECH relating to the use of the Services.

XIX. Contact Us

If you have any questions or comments about this Agreement, please contact us at support@ubpet.com.

22nd Floor, Building C1, Nanshan Zhiyuan, No. 1001 Xueyuan Avenue, Nanshan District, Shenzhen, China.