Privacy Policy
Last Updated: [Oct] [23], 2025
Effective Date: [Oct] [23], 2025
Welcome to UBPET!
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from www.ubpet.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). It also describes your rights and available choices regarding your personal information.
Data Controller: UBTECH ROBOTICS CORP LTD ("we", “us”, or “our”) is the controller (or similar term under applicable laws) of any information processed in connection with this Privacy Policy.
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. By using our Services and providing us with information, you consent to the storing, transferring and processing of your information in the manner described in this Privacy Policy. If you are under 16 or otherwise regarded as a child in your jurisdiction, do not provide any personal information to us without consent given or authorized by the holder of parental responsibility.
I. What personal information we collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
We will collect the personal information you provide when you interact with us, such as when you create an account, contact us, submit an online form, use our online support. If you place an order, we collect personal information in connection with the order.
This categories of data you may provide includes,
A. Registration Information
When you register an account with the Site, we need to collect your IP address and email address to complete the account registration.
B. Profile Information
In order to provide you with better customer service, you can edit your profile and choose to provide us your name and addresses.
C. Subscription Information
We collect your email address in order to push you news information, logistics information, discount offers, and marketing information about products and services, transaction information, policy terms. We will ask if you would like to receive marketing communications, and you can change your marketing choices at anytime online, by clicking the unsubscribe link in the footer of any marketing email, over the phone or in writing.
D. Purchase Information
We need to collect your name, mobile phone number, contact information, postal code, delivery address and bill address, to ensure correct delivery of goods.
E. After-Sales Information
You can contact us and give feedback by email, phone, and our social media (like our facebook, instagram, youtube) . And when you are contacting us, you may provide your name, email address, subject and your request detail so that we can give you a reply quickly and accurately.
F. Competitions, Surveys and Event Information
When you take part in any of our competitions, surveys or questionnaires about the Services, or you engage with us through social media, you may provide information to us, or we may receive information about you, such as name, contact details (including address, phone or email), details of the emails and other digital communications (including any links in them that you access and whether you have opened the communications), your feedback and contributions to customer surveys and questionnaires, and any information specific to the event.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
· Companies who support our Site and Services, such as Shopify.
· Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
· When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Tracking and Online Advertising.
II. Cookies and other similar technologies
Cookies are small text files that are stored on your device (computer, tablet, phone, or similar device) by us to ensure that the Service's normal operation and your convenient access to it. Cookies usually contain identifiers, site names, and some numbers and characters. Our websites, online services, interactive applications, email and other services may use Cookies and other similar technologies.
We send you Cookies in order to determine your identity and login status and to simplify repeat logins; we also save your preferences and personal settings, such as language, font size, shopping cart and other browsing preferences on your device.
We also use web beacons in the emails we send on your behalf. These web beacons track certain behavior such as whether the email sent through the Services was delivered and opened and whether links within the email were clicked. They also allow us to collect information such as the recipient's IP address, browser, email client type and other similar details. We use this information to measure the performance of your email campaigns, and to provide analytical information and enhance the effectiveness of our Services.
In addition, we and our partners use cookies or similar tracking technologies to better understand how and how often you use the Services, to improve the quality of the Services and optimise the user experience, and to deliver more relevant advertisements to you.
We will not use cookies for any purpose other than those stated in this Privacy Policy. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit our Cookie Notice.
III. Legal Basis And How We Use Your Personal Information
We may only use your information when we have justifications (each called a "legal basis") under data protection law. To process your information as described in this Privacy Policy, we rely on the following legal basis which involve contractual necessity, legitimate interests, consent, compliance with applicable laws and regulations.
1. Contractual necessity
(1) To administer your account and provide our services to you;
(2) To process your orders and deliver the products and services that you have ordered;
(3) To understand, diagnose, troubleshoot, and fix issues with the Services;
(4) To communicate with you in relation to the Services and fulfill your requests via different channels(e.g., by phone, email, chat);
(5) To detect and prevent fraud, including fraudulent payments and fraudulent use of the Services;
2. Legitimate interests
(1) To improve the Services and develop new features;
(2) To conduct research, analysis and development activities;
(3) To conduct customer surveys;
(4) To send you advertisements about products, services, offers, promotions, and events we believe may be of interest to you;
(5) To comply with a legal obligation to which we might be subject to, for example, we will process your device and usage information to comply with the legal obligation of ensuring the appropriate security.
3. Consent
If you choose to provide us with information that may be considered “special” or “sensitive” in certain jurisdictions, you’re consenting to our processing of that information in accordance with this Privacy Policy.
4. Compliance with applicable laws and regulations
(1) To comply with legal requirements;
(2) To assist law enforcement.
IV. How We Share Your Personal Information
In order to provide you with timely service, your personal information may be shared with our affiliated companies. We will only share your information within our affiliated companies for legitimate and explicit purposes, and only share the information necessary to provide the Services, and are bound by the purposes stated in this Privacy Policy. If a purpose concerned is not included in this Privacy Policy, we will state it in the corresponding notice of the specific services.
We may disclose personal information to our service providers for the performance of certain features or to provide you with better service and a better user experience. The categories of service providers to whom we entrust personal information include service providers for:
a.Hosting and storage（Shopify）;
b.Data analysis (Google Analytics);
c.Advertising(Google Ads);
d. Payment processors(Visa, Mastercard, Maestro, American Express, Apple Pay, Discover, PayPal, Google Pay, Klarna);
e. Delivery processors