Thank you for shopping with UBPet. We’re committed to providing fast, reliable shipping to ensure your order arrives safely and on time. Below are our shipping terms and conditions:
1. Order Processing
All orders are processed and prepared for shipment within 1-2 business days(excluding weekends and holidays).
2. Delivery Timeframe
Standard delivery typically takes 2-7 business days after processing, depending on your location relative to our warehouses.
3. Shipping Exceptions
- No shipments are made on weekends or public holidays.
- During peak seasons or high order volumes, deliveries may experience short delays.
- If significant delays occur, we will proactively notify you via email.
4. Transit Time
Please allow additional transit timefor unforeseen shipping delays.
Delivery Time & Shipping Fees
All UBPet orders are shipped to the contiguous United States and the European Union (excluding Alaska, Hawaii, Puerto Rico, Guam, and other outlying territories).
| Category | Order Processing | Estimated Delivery | Shipping Methods | Shipping Fee |
|---|---|---|---|---|
| UBPet Product | 1-2 business days | 2-7 business days | FedEx | Free Shipping |
| Other Accessories | 1-2 business days | 2-7 business days | UPS, USPS, FedEx, DHL |
Orders over $49.99: Free shipping Orders under $49.99: $6.99 |
Order Tracking Information
1. Shipment Confirmation
- You'll receive a shipment confirmation email with tracking number(s) once your order leaves our warehouse.
2. Tracking Updates
- Tracking information typically updates within 24-48 hours of shipment.
- Allow up to 5 business days for carrier systems to reflect accurate delivery progress.
3. Need Help?
If your tracking hasn't updated after 10 business days, please contact our support team at support@ubpet.com.
Shipping Accuracy & Restrictions
Customer Responsibility
Please ensure your shipping address is 100% accurate. UBPet is not liable for:
1. Missing/delayed packages
2. Shipping damage
3. Any losses resulting from incorrect address information
Address Restrictions
We cannot deliver to:
1. P.O. Boxes
2. Military addresses (APO/FPO/DPO)
Damaged Shipments
Immediate Action Required
If your order arrives damaged, you must:
- Contact us within 5 business days at support@ubpet.com
- Save all original packaging and damaged items—these are required for carrier claims
Important Notes:
- While we’re not liable for carrier-related issues (damages, delays, or lost packages), we’ll assist you in filing a claim with the shipping provider
- All claims are subject to the carrier’s investigation and policies
Refunds & Returns:
For complete return instructions and eligibility, please review our Return & Refund Policy.
Shipping Support:
For any shipping or order inquiries, contact our support team at support@ubpet.com.