Shipping policy

Shipping & Delivery Policy
Thank you for shopping with UBPet. We’re committed to providing fast, reliable shipping to ensure your order arrives safely and on time. Below are our shipping terms and conditions:

1. Order Processing


All orders are processed and prepared for shipment within 1-2 business days (excluding weekends and holidays).

2. Delivery Timeframe

Standard delivery typically takes 2-7 business days after processing, depending on your location relative to our warehouses.

3. Shipping Exceptions


No shipments are made on weekends or public holidays.
During peak seasons or high order volumes, deliveries may experience short delays.
If significant delays occur, we will proactively notify you via email.

4. Transit Time

Please allow additional transit time for unforeseen shipping delays.

Delivery Time & Shipping Fees


All UBPet orders are shipped to the contiguous United States and the European Union (excluding Alaska, Hawaii, Puerto Rico, Guam, and other outlying territories).

Category Order Processing Estimated Delivery Shipping Methods Β Shipping Fee
UBPet Product 1-2 business days 2-7 business days Β FedEx Free Shipping
Other Accessories 1-2 business days 2-7 business days UPS, USPS, FedEx, DHL Orders over $49.99: Free shipping
Orders under $49.99: $6.99

Β 


Order Tracking Information

1. Shipment Confirmation

You'll receive a shipment confirmation email with tracking number(s) once your order leaves our warehouse.

2. Tracking Updates

Tracking information typically updates within 24-48 hours of shipment.
Allow up to 5 business days for carrier systems to reflect accurate delivery progress.


3. Need Help?


If your tracking hasn't updated after 10 business days, please contact our support team at support@ubpet.com.

Shipping Accuracy & Restrictions


Customer Responsibility


Please ensure your shipping address is 100% accurate. UBPet is not liable for:
1. Missing/delayed packages
2. Shipping damage
3. Any losses resulting from incorrect address information

Address Restrictions


We cannot deliver to:
1. P.O. Boxes
2. Military addresses (APO/FPO/DPO)

Damaged Shipments


Immediate Action Required
If your order arrives damaged, you must:

  • Contact us within 5 business days at support@ubpet.com
  • Save all original packaging and damaged itemsβ€”these are required for carrier claims


Important Notes:

While we’re not liable for carrier-related issues (damages, delays, or lost packages), we’ll assist you in filing a claim with the shipping provider
All claims are subject to the carrier’s investigation and policies


Refunds & Returns:

For complete return instructions and eligibility, please review our Return & Refund Policy.

Shipping Support:

For any shipping or order inquiries, contact our support team at support@ubpet.com.